Privacy Policy

We may collect the following personal information:

• Full name
• Email address
• Telephone number
• Delivery and billing address
• Payment details (processed through secure third party providers)
• Purchase history
• Website usage information (cookies and analytics)

We collect this information when you:

• place an order
• contact us through our website
• sign up for newsletters
• request samples or quotations
• interact with our website.

Your personal information may be used for the following purposes:

• processing and fulfilling orders
• arranging delivery of products
• responding to enquiries or customer service requests
• sending order confirmations and invoices
• providing updates regarding your order
• improving our website and services
• sending marketing communications (only where consent has been provided)

We only collect and process information necessary for legitimate business purposes.

Zoya takes reasonable technical and organisational measures to protect personal information from:

• unauthorised access
• misuse
• loss
• alteration
• disclosure.

Sensitive payment information is processed through secure payment providers and is not stored by Zoya.

We do not sell or rent personal information to third parties.

Your information may be shared only with trusted service providers where necessary, including:

• payment processors
• courier and delivery companies
• website hosting and technical providers.

These parties are required to protect your personal information.

You may receive marketing emails from Zoya only if:

• you have subscribed to our newsletter, or
• you have previously purchased from us and have not opted out.

You may unsubscribe at any time using the unsubscribe link in our emails.

Under the Protection of Personal Information Act (POPIA), you have the right to:

• request access to your personal information
• request correction of inaccurate information
• request deletion of personal information where appropriate
• withdraw consent for marketing communications.

Requests may be submitted to:

info@zoya.co.za

Our website may use cookies to enhance your browsing experience and analyse website traffic.

Cookies help us:

• remember website preferences
• understand how visitors use the website
• improve functionality and performance.

You may disable cookies in your browser settings.

Zoya reserves the right to update this Privacy Policy from time to time. Updates will be published on this page.